Legal

Billing Support

Last updated: October 22, 2026

I paid but can't log in

Right after your purchase we email you a link to set your password. It comes from PreBuilt Profit, not Explodely.

• Check your spam, junk and promotions folders for an email from PreBuilt Profit.
• Still nothing? Request a new set-password link using the email address you entered at checkout.
• The link is valid for 7 days. If it has expired, request a new one from the same page.
• If you already had a PreBuilt Profit account with that email, you won't get a set-password link. Just log in and your new plan will be active.

How do I cancel?

Log in, open Billing and choose Cancel subscription. Renewals stop straight away, and you keep access until the end of the month you've paid for. Your stores, products and orders stay in your account. If the Billing page can't complete the cancellation, or you can't log in, email us and we'll cancel it for you. See our Refund & Cancellation Policy.

How do I get a refund?

Every purchase has a 60-day money-back guarantee. Email support@prebuiltprofit.com within 60 days of the payment and ask for a refund. We arrange it with Explodely, which returns the money to your original payment method. Your bank or card provider usually takes a few business days to show it.

I don't recognise a charge

Purchases of PreBuilt Profit are processed by Explodely.com, the retailer for this site, so your statement may show Explodely's name rather than ours. Monthly plans renew automatically on the same date each month. If you still don't recognise the charge, email us with the date and amount and we'll look it up. Why Explodely?

I was charged twice, or for two plans

When you switch plans through checkout, the renewal of your old plan is stopped so you are not billed for both. If you see two charges for the same period, email us with both order IDs and we will refund the duplicate.

Upgrading or downgrading

Open Billing in your account to see the plans and switch. Your data is kept whichever plan you are on. If you reach a plan limit, new additions pause until the next month or an upgrade. Nothing is deleted.

Updating your card

Your card details are held by Explodely, not by us. Email us if your card has changed or a renewal has failed, and we'll help you keep your plan active.

Where do I find my order ID?

Explodely's purchase confirmation usually includes it. If you can't find it, just tell us the email address and date of purchase. That's enough for us to look it up.

Before you dispute a charge

Please contact us first. We can usually sort billing problems out quickly, and a refund under our guarantee is faster than a chargeback. Opening a chargeback suspends paid features on the account while it is reviewed.