Legal

Refund & Cancellation Policy

Last updated: October 22, 2026

1. Monthly subscriptions

PreBuilt Profit plans are monthly subscriptions, billed in advance in US dollars through our payment partner (currently Explodely). Each plan renews automatically every month until you cancel.

2. How to cancel

• Log in and open Billing, then choose Cancel subscription.
• If you can't access your account, or the Billing page can't complete the cancellation, email support@prebuiltprofit.com from the email address on your account and we will cancel it for you.

3. What happens when you cancel

• No further renewal payments are taken.
• You keep full access until the end of the billing period you have already paid for.
• After that, automation stops and paid features are no longer available, but your stores, products, orders and settings stay in your account. You can subscribe again at any time to continue where you left off.
• Cancelling does not delete your data. To have it deleted, email us; see our Privacy Policy.

4. 60-day money-back guarantee

• If PreBuilt Profit is not right for you, you can get a full refund of a subscription payment within 60 days of that payment. Email support@prebuiltprofit.com from the email address on your account. Including your Explodely order ID helps us find the payment faster, and a short reason helps us improve, but you don't need to justify the request.
• Explodely.com is the retailer for purchases on this site, so refunds are issued by Explodely to your original payment method. How long the money takes to appear depends on your bank or card provider, usually a few business days. See our Explodely Disclaimer and Billing Support page.
• When a payment is refunded, the access it paid for ends and automation for your account stops. Your data is not deleted.
• Requests made after 60 days are reviewed case by case and are at our discretion, except where the law gives you a right to a refund.
• Refunds are not provided for third-party costs, such as supplier product and shipping costs, Shopify fees, advertising spend or payment-processor fees charged by others.

5. Plan changes

When you switch plans through our payment partner, the new plan starts when its purchase completes, and the renewal of your previous plan is stopped so you are not billed twice. If you believe you were charged for two plans at once, contact us and we will correct it.

6. Chargebacks

If something looks wrong with a charge, please contact us first through Billing Support: we can usually fix billing problems quickly. Opening a chargeback suspends paid features on the account while it is reviewed. Your data is kept.

7. Your statutory rights

Nothing in this policy limits rights you have under consumer-protection law in your country. Where such rights apply to you and give you more than this policy does, they take precedence.